Reference

What You Agree to When You Use demo88

This page sets out the rules that apply to your account on demo88 — how we handle your data, what governs your use of the platform, and who to contact when something needs to change.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredContact Rights AvailableData Handled Securely
demo88 What You Agree to When You Use demo88
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If a clause is unclear, if you want to request account data, or if you believe a term has been applied incorrectly to your account, use one of the contact paths below. We handle policy and account-related queries separately from general support so your request reaches the right team faster.

Live Chat — Account and Policy Open the chat widget inside your account dashboard. For policy queries, select the 'Account and Legal' topic so your message routes directly to the compliance team.
Email — Formal Policy Requests Use our support email for written requests, including data access, account closure or formal objections to a policy decision. Keep your registered account details in the subject line.
In-Account Support Ticket Log in, navigate to Help, and raise a ticket tagged 'Legal Query'. This creates a written record and triggers a formal response within the timeframe stated in our terms.
DATA AND ACCOUNT SECURITY

How demo88 Handles Your Data and Account

Your account data is held securely and is not shared with third parties outside the scope of your payment rails — DANA, OVO and GoPay each receive only the transaction data needed to process your deposit or withdrawal. We use SSL encryption across all account pages and payment confirmations. Account access is protected via OTP verification sent to your registered mobile number each time you log in from a new device.

Data Retention Policy

We keep your account and transaction records for the period required under applicable financial regulations. You can request a summary of stored data via the email channel at any time.

Cookie and Tracking Use

Cookies are used to maintain your session, remember your preferred language and track performance for internal analytics only. You can adjust cookie preferences in your browser settings.

Account Security Measures

OTP login, SSL-encrypted connections and wallet-level PIN confirmation on every GoPay, OVO or DANA transaction form the core of our account protection layer.

Requesting Changes or Deletion

To update personal details or request account deletion, submit a ticket via the in-account Help panel. Identity verification is required before any account data is modified or removed.

Legal Questions We Get Asked Most

These are the questions we see most often from Indonesia users about account terms, data rights and policy contact. If your question is not here, raise a ticket via the Help panel in your account.

Access to demo88 depends on local law and is available only where local regulations permit. Check whether online gaming is allowed in your region before registering or depositing.

Both demo88's account terms and each wallet provider's own policies apply. By initiating a DANA, OVO or GoPay payment, you confirm the transaction is within the scope those providers allow.

Send a formal request via the support email or raise an in-account ticket tagged 'Data Request'. Identity verification is required and we will respond within the timeframe set out in our terms.

Material changes are communicated to the contact address linked to your account. Continued use of the platform after the effective date constitutes your acceptance of the updated terms.

Yes. Submit a closure request via the in-account Help panel. Any pending DANA, OVO or GoPay withdrawals must complete before account deletion is finalised.

Raise a written dispute via the support email. Include your account ID and the specific clause you are disputing. The compliance team handles formal disputes separately from general support queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.